Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTTEN7224A Mapping and Delivery Guide
Manage voice, data and internet protocol network solutions

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ICTTEN7224A - Manage voice, data and internet protocol network solutions
Description This unit describes the performance outcomes, skills and knowledge required to develop, analyse test results, manage deployment and maintain currency of voice, data and IP network solutions for a telecommunications service provider.This involves integration of new solutions to an existing network and the management of change implementation.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application Network engineering staff or senior technical officers with appropriate project management roles and authority to direct the activities of installation staff, manufacturers and vendors apply the skills and knowledge in this unit.This unit applies to service provider network infrastructure implementing new applications layer solutions.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Telecommunications networks engineering
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop voice, data and IP network solutions
  • Produce the requirements for voice, data and IP network solutions for the delivery of new voice, data and IP networks to customers using forecasting demand data
  • Prepare a plan for an organisational change control process and the integration of new solutions within a complete network infrastructure
  • Produce a test management schedule for the testing process of the network product solution
  • Translate complex design and architecture requirements to traceable software application characteristics according to design requirements
  • Develop network architecture solution specifications using an industry process according to design requirements
  • Develop software and hardware resource profiling and select suitable vendor for negotiations
  • Translate complex requirements into software packaging
  • Produce software deployment mapping and version control to ensure complete integration and compatibility of network application solution to existing system
  • Complete configuration management and provide complex input network design requirements
       
Element: Analyse test results of voice, data and IP network solutions
  • Use design document and integration document software to replicate issues exhibited in test environment
  • Certify software solution compatibility and compliance to requirements using web based test management tool (quality centre) to conduct performance evaluation tests
  • Analyse test reports to evaluate load balancing and network security issues in test environment
  • Resolve complex issues in interface to isolate defects
       
Element: Manage deployment of voice, data and IP network solutions
  • Plan and prepare evidence for customer acceptance and certification
  • Plan and manage transition to operation activities required for transition to operation of integrated IP network solution
  • Prepare an installation failures procedure to make changes whilst maintaining service levels
  • Manage change implementation plan to maintain system stability
       
Element: Maintain currency of voice, data and IP network solutions
  • Manage ongoing monitoring activities to prolong new IP network solution life cycle for cost-effective business reasons
  • Produce tuning activities to make efficient use of resources
  • Analyse the current demands for resources for deriving forecasts and future requirements
  • Produce a capacity plan predicting the infrastructure resources needed to achieve agreed service levels
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

produce a test management schedule

develop network architecture solution specifications

develop software and hardware resource profiling and select suitable vendor for negotiations

undertake configuration management of voice, data and IP network and provide complex input network design requirements

analyse test reports to evaluate load balancing and network security issues

plan and prepare evidence for customer acceptance

prepare installation failures procedure

produce tuning activities to enable efficiencies

produce a capacity plan predicting the infrastructure resources needed.

Context of, and specific resources for assessment

Assessment must ensure:

a site where management of voice, data and IP network solutions can be undertaken

software and hardware resources suitable for developing, deploying and managing voice, data and IP network solutions

tests and equipment currently used in industry.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate using design document and integration document software to replicate issues exhibited in test environment

oral and written questioning of the candidate to assess required knowledge of requirements developing voice, data and IP network solutions

review of the candidate's plan for new voice, data and IP network solutions within a complete network infrastructure

review of the candidate's documented capacity plan predicting infrastructure resources needs.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICTTEN7223A Manage application layer solutions.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

analytical skills to interrogate and evaluate complex information from multiple sources to manage and maintain network solutions

communication skills to liaise with internal and external personnel on technical and operational matters

literacy skills to:

interpret relevant enterprise policy and documentation

interpret technical documentation, such as software and hardware manuals and specifications

read and comply with related occupational health and safety (OHS) requirements and work practices

numeracy skills to:

interpret technical data

take and analyse measurements

PC skills for:

desktop research

word processing

planning and organisational skills to:

manage change

schedule tests

tune activities to maintain currency

problem solving skills to:

develop procedures such as for installation failure

produce new IP network solutions

research skills to access technical information and sources to assist with planning and predicting infrastructure resources

task management skills to work systematically with required attention to detail and adherence to project requirements

technical skills to:

translate complex requirements design and architecture to traceable software application characteristics

use forecasting demand data

use test management tools

Required knowledge

installation failure procedures

manage change

new IP network solutions

software and hardware resources

system integration techniques

test management scheduling

tuning activities to maintain currency

use of forecasting demand data

use of test management tools

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Requirements for voice, data and IP network solutions may include:

diagnostic software tools

hardware resources:

data:

routers

servers

switches

optical

wireless

management software tools

protocols

software resources.

New voice, data and IP networks may include:

IP games

IP home networks

IP security

IP private branch exchange (PBX)

internet protocol TV (IPTV)

mesh network

mesh network applications

mobile data

multiprotocol label switching (MPLS) network

multicast mobile applications

multimedia products

voice over internet protocol (VoIP)

web applications.

Forecasting demand data may be:

collected from:

customers:

actual

prospective

economic planners

internal organisational groups

local

marketing organisations

real estate agents

sales organisations

state and federal governments

statutory bodies

traffic management systems

in relation to:

access transport planning

changing customer use patterns

demographic changes

economic forecasts

industry trends

influence of technology on traffic demand

land developments

local industry

market conditions

marketing programs

population trends

possible environmental impacts

power re-zoning

sales forecasts

shire planning

traffic patterns.

Integration of new solutions may include:

hardware compatibility

platform compatibility

protocol compatibility

software compatibility

technology compatibility

no contentions

signalling contention

system interoperability.

Test management schedule may include:

post-installation test procedures

pre-installation test procedures

produces test summary report

profiling of software solution

risk defects report

simulation testing

test process is testable for network software built.

Industry process may include:

complex architectural input

complex constructor table input

idea consultation.

Integration document software may include:

fine-tuning capabilities in multi-operating environments

integration with existing system

links to legacy systems.

Performance evaluation tests may include:

defects:

defects detected are logged and mapped to failed cases

releases:

manage software releases and iterations

requirements:

traceability

management

test lab:

execute test cases from test plan

test plan:

creating and updating test cases.

Transition to operation activities include:

installation procedures

operations and maintenance (OM) expenses

OM

project scope

schedule and milestones

training procedures.

Change implementation plan may include:

back out procedures

pre-validate changes prior to the change to assess environment stability

test process pre and post scheduled change to identify success.

Monitoring activities may include:

current and future capacity

current and future performance

throughput of the infrastructure components.

Tuning activities may include:

configuration settings

database performance tuning

network settings.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Produce the requirements for voice, data and IP network solutions for the delivery of new voice, data and IP networks to customers using forecasting demand data 
Prepare a plan for an organisational change control process and the integration of new solutions within a complete network infrastructure 
Produce a test management schedule for the testing process of the network product solution 
Translate complex design and architecture requirements to traceable software application characteristics according to design requirements 
Develop network architecture solution specifications using an industry process according to design requirements 
Develop software and hardware resource profiling and select suitable vendor for negotiations 
Translate complex requirements into software packaging 
Produce software deployment mapping and version control to ensure complete integration and compatibility of network application solution to existing system 
Complete configuration management and provide complex input network design requirements 
Use design document and integration document software to replicate issues exhibited in test environment 
Certify software solution compatibility and compliance to requirements using web based test management tool (quality centre) to conduct performance evaluation tests 
Analyse test reports to evaluate load balancing and network security issues in test environment 
Resolve complex issues in interface to isolate defects 
Plan and prepare evidence for customer acceptance and certification 
Plan and manage transition to operation activities required for transition to operation of integrated IP network solution 
Prepare an installation failures procedure to make changes whilst maintaining service levels 
Manage change implementation plan to maintain system stability 
Manage ongoing monitoring activities to prolong new IP network solution life cycle for cost-effective business reasons 
Produce tuning activities to make efficient use of resources 
Analyse the current demands for resources for deriving forecasts and future requirements 
Produce a capacity plan predicting the infrastructure resources needed to achieve agreed service levels 

Forms

Assessment Cover Sheet

ICTTEN7224A - Manage voice, data and internet protocol network solutions
Assessment task 1: [title]

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Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

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Result: Competent Not yet competent

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Assessment Record Sheet

ICTTEN7224A - Manage voice, data and internet protocol network solutions

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

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